Betacare NG is an online healthcare platform designed to enhance awareness and understanding of healthcare services, serving as an intermediary connecting users (referred to as the "User") and health practitioners in Nigeria. It offers an array of healthcare topics, facilitates communication with registered medical practitioners, and provides access to various healthcare services in the country.
Please note that these services may be updated, modified, or expanded periodically, not limited to those mentioned above.
The Betacare NG Services are not intended to replace professional medical advice, consultation, diagnosis, or treatment. All information obtained through Betacare NG is for informational and educational purposes only.
Access to BetaCare NG's services varies based on the method of subscription, which includes:
Users can only access services for which they have subscribed and paid.
All subscriptions are subject to approval by BetaCare NG. We reserve the right to accept or reject service offers made by Users and may take measures to restrict or suspend services for Users who misuse the platform.
All subscriptions are subject to approval by Betacare NG. Betacare NG reserves the right to accept or reject service offers from users and may take action to limit or suspend services for users who misuse the platform.
For users subscribing to Betacare NG Services (excluding those from third-party benefit programs), a 1-day free trial period is provided.
The availability and pricing of selected services are determined based on the subscription channel used or the specific service subscribed to. Special promotions or vouchers may be subject to additional conditions, including availability and limited-offer terms.
User's Representations and Warranties:
By subscribing to the services, users represent that they have read and understood the terms and additional conditions, are of legal age (18 or older), understand the financial commitments, are in a position to meet obligations, and are authorized to use the payment method provided.
Users also guarantee that all information shared with health practitioners during service usage is entirely truthful and accurate, acknowledging the serious consequences of providing false information.
All payments for BetaCare NG services must be made on a pre-paid basis, requiring subscription fees to be paid in advance before utilizing the selected services.
If the User prefers extended payment methods (such as debit order, credit card, or airtime billing), these payments will operate on a continual commitment basis. This commitment extends throughout the subscription period via monthly debit orders, recurring credit card payments, airtime billing, or other recurring payment options offered by BetaCare NG.
By choosing a payment method, the User authorizes and instructs the designated entity as their agent to facilitate payment and remains responsible for completing payments to BetaCare NG, assuming the associated risks.
For debit orders or similar electronic payments, BetaCare NG and its affiliates are authorized to debit the User's bank account between the 1st and last day of each month for any fees, costs, charges, and taxes owed according to the Agreement.
In the case of airtime billing or similar electronic payments, BetaCare NG is authorized to deduct the due amounts from the User's airtime between the 1st and last day of each month.
The User's entitlement to BetaCare NG services is contingent on timely payments to BetaCare NG.
Both BetaCare NG and the User reserve the right to cancel the Agreement, without stating a reason, by giving a 30-day notice through online cancellation on the BetaCare NG website or app.
For Third-Party Benefit Programmes, Users can access Hello Doctor Services under the condition that the agreement between the Third Party Benefit Programme and BetaCare NG remains legally valid and that the Third Party Benefit Programme has paid for the service.
Betacare NG makes no express or implied warranties about the services provided. There is no guarantee of continuous access or uninterrupted service, quality of reception, error-free software, or the absence of interruptions. Services are provided on an "as is" and"as available" basis.
Betacare NG shall not be liable for the content of materials constituting the selected service, whether provided by Betacare NG or a third party, unless in cases of gross negligence or willful misconduct.
For BetaCare NG services in Nigeria, the User explicitly provides and is considered to have given express permission for the collection, processing, storage, and distribution of their personal information as required for the service.
BetaCare NG will not be held liable for its failure to perform if such failure is due (wholly, partially, or belatedly) to an unforeseen event or circumstance beyond its reasonable control, preventing timely or proper service delivery. This includes technical issues or downtime related to fixed-line or mobile telecommunication providers, which, in each instance, are beyond BetaCare NG's control. This is even after exercising reasonable care and diligence to prevent or mitigate the occurrence or consequences of such events or circumstances.
BetaCareNG and the attending doctor shall not be held liable for any direct damages beyond the subscription price of any service subscribed or paid for. Furthermore, to the maximum extent permitted by law, they will not be liable for any special, punitive, indirect, incidental, or consequential damages. These damages include but are not limited to personal injury, wrongful death, or loss of use, whether in any action in warranty, contract, or otherwise connected with the use of, or the inability to use, these services.
You indemnify, defend, and hold harmless BetaCareNG and the attending doctor, as well as their affiliates, from and against all losses, liability, expenses, damages, and costs, including attorney's fees. This includes those arising out of or related to any breach of the terms of use, your relationship with BetaCareNG and the attending doctor, any negligent or wrongful action or omission by you related to your use of services through BetaCareNG, or any negligent or wrongful use of the services, including negligent or wrongful conduct by you or any other person acting on your behalf.
BetaCareNG shall not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with the use of or reliance on any information or services available on or through BetaCareNG, and all those associated or affiliated with it, including the attending doctors. Consequently, in consideration for the services provided, you, the User requesting the call back, hereby waive your or your family member's (including, but not limited to, your and your minor child's estate and/or any beneficiary thereunder) right to bring any normal, reasonable, or legally enforceable claim, action, proceeding, application, or demand against BetaCareNG and all those associated or affiliated with it, including the attending doctors, for any claims, costs, damages, expenses, or otherwise arising out of or suffered by you and/or your family member as a result or consequence of making use of these services or otherwise.
By subscribing to the BetaCareNG Services, you will be considered to have read, understood, and agreed to both these Terms and Conditions of Use and the Standard Subscription Terms and Conditions.
BetaCare NG is committed to protecting the privacy and confidentiality of its users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services. By using our platform, you consent to the practices described in this Privacy Policy.
We collect various types of information to provide and improve our services. This may include personal information and data such as your name, contact details, medical history, and other relevant information necessary for the provision of healthcare services. This data is collected with your consent and is used solely for the purpose of delivering and enhancing our services.
The information collected is utilized to facilitate the delivery of our healthcare services. This includes communication with healthcare professionals, service improvements, and relevant updates or alerts. We do not share or sell your personal information to third parties for marketing or other purposes without your consent.
We are committed to ensuring the security of your personal information. We employ appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data. Our platform uses industry-standard encryption and security protocols to safeguard your information.
BetaCare NG may use cookies and other tracking technologies to enhance your user experience and collect information. These technologies may store information about your preferences and actions to personalize and improve our services.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the information is no longer required, it will be securely deleted or anonymized, unless we are required by law to retain it for a longer period.
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
You have the right to access, correct, or delete your personal information. If you have any questions or concerns about your privacy, you may contact us using the information provided below.
We reserve the right to modify this Privacy Policy at any time. We will update the "Last Updated" date at the top of this policy to indicate any changes. By continuing to use our services after any changes are made, you agree to the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [insert contact information].
Last Updated: 2023